When refunds apply and how to request one

We want you to be confident before you pay. This policy explains when a refund is available, how to request one, and what happens to your plan when you cancel.

Last updated: 14 June 2026

1. Free trial — no payment involved

Every new account gets a 15-day free trial of the Pro plan automatically on signup. No card or payment information is required to start the trial. When the trial period ends, your account drops to the Free plan automatically — there is nothing to refund because no money changed hands.

2. 7-day money-back guarantee on first purchase

If you upgrade to a paid plan (Pro or Max) and decide within 7 days of payment that BizDash is not right for you, we will refund 100% of the amount you paid. To qualify:

• The refund request must be made within 7 calendar days of the payment date shown on your Razorpay receipt.
• This applies only to your first paid purchase on the account. Subsequent renewals are non-refundable (see Section 3).
• Email us at [email protected] with your registered email, the order ID from your Razorpay receipt, and a brief reason (the reason is optional but helps us improve).

3. Refunds after the 7-day window

After the 7-day money-back window, paid plans are non-refundable for the remainder of the current annual term. We do not pro-rate refunds for unused time. This is consistent with annual SaaS billing and lets us keep prices low.

You can still cancel renewal at any time (see Section 5), and your plan will stay active until its current expiry date.

4. Exceptional refunds we may grant

At our sole discretion, we may issue a refund or service credit outside the 7-day window if:

• BizDash was unusable for an extended period due to a fault on our side, and we were unable to restore service.
• You were charged for a plan you did not authorise (e.g. fraudulent use of your card by a third party). In such cases, please also raise a dispute with your bank or Razorpay.
• A clear billing error on our part — for example, double-charging the same order.

Email [email protected] with details and we will investigate within 7 business days.

5. Cancelling your plan

You can cancel renewal of a paid plan at any time, without contacting us, by either:

• Simply not renewing when the plan expiry date arrives — we do not auto-renew subscriptions. When your plan window ends, your account drops to the Free plan automatically.
• Writing to [email protected] to confirm cancellation, if you want a written record.

Cancelling renewal does not end your current plan immediately or trigger a refund. You keep all your paid-tier features until the plan's existing expiry date. After expiry, your account quietly drops to Free with the corresponding feature limits.

6. Account closure

You can close your account at any time by writing to [email protected] from the email address registered to the account. Account closure:

• Permanently disables your login.
• Does not automatically trigger a refund — refund eligibility is determined by the timing rules in Sections 2 and 3.
• Begins our data-deletion process under our Privacy Policy (business records retained for 8 years as required by Indian tax law; everything else deleted within 90 days).

7. How refunds are processed

• Refunds are processed through Razorpay back to the original payment method (card, UPI, net banking) used for the purchase.
• Typical processing time is 5 to 7 business days from the date we initiate the refund.
• Bank processing time may add a further 2 to 5 working days, particularly for credit-card refunds.
• You will receive an email confirmation when the refund is initiated. If the refund has not appeared after 10 business days, please contact us and your bank.

8. What is not refundable

The following are not eligible for refund:

• Plans cancelled after the 7-day money-back window, for the remainder of the current term.
• Time during which the service was available but not used by you.
• Goods and Services Tax (GST) where it is non-refundable under Indian tax law (handled by Razorpay's compliance process).
• Refund requests made more than 60 days after the payment date.

9. Disputes

If you disagree with a refund decision, write to [email protected] with the subject line "Refund Dispute" and any supporting information. We will review the case within 7 business days. Unresolved disputes are governed by the dispute-resolution clause in our Terms of Service, which directs them to the courts of Pune, Maharashtra, India.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes apply only to purchases made after the update takes effect. The "Last updated" date at the top of this page always reflects the current version. Material changes will be notified by email at least 30 days in advance.

11. Contact us